SERVICES
One-size-fits-all is not our jam. We work with you to create bespoke projects or collaborative workshops depending on your needs and context.
(And discount pricing is available for mission-driven projects. Feel free to ask!)
CONSULTING SERVICES
DESIGN RESEARCH
Let’s strategize and execute on a research plan that will best help you uncover meaningful, actionable insights for your product or service.
CONTENT DESIGN
Let’s identify the best ways to organize and communicate information to make your content understandable, navigable, and impactful.
What might a project look like? Based on your needs, Kennason can help you:
Assess current strengths and weaknesses through expert review, design research, market research, and usability testing
Understand how to better help your audiences by learning who is (and is not) using your product or service, and how you can better meet their perceptions and behaviors
De-risk design ideas or hunches by understanding people’s real thoughts, behaviors, and reactions — using research methods that best fits the need (e.g., interviews, surveys, diary studies, discussion groups)
Redesign + rewrite digital content through terminology audits, information architecture recommendations, content testing, UX writing, and style guides
Explore ideas and solutions together through participatory co-design with key audiences
Refine your team’s internal UX methods and processes through advisement, customized training, and thought partnership
“LET’S FIX IT” WORKSHOPS
If you aren’t sure where to begin or how to prioritize needs, we love to do targeted, collaborative workshops to efficiently identify opportunities for change.
These workshops involve some pre-work, an in-person or remote session together, and a summary of strategic, actionable takeaways.
Plan for about 2-3 weeks from beginning to end!
LET’S FIX USABILITY
For existing products and services, let’s identify fixes for improving ease of use and overall UX. This works best for specific workflows or processes that you know are tricky for people.
Walk away with ideas for quick fixes for the near term, and prioritized areas of focus for the long term.
LET’S FIX CONTENT
Are you struggling with getting information across? Too much complexity or jargon? Let’s look at key content together!
Walk away with actionable ideas around information organization, copy, terminology, and messaging, with an eye for how to reorganize content through further research and strategy.
LET’S FIX RESEARCH
Not sure where to start with design research for your product or service? Let’s talk about your org’s highest-level needs, prioritize research questions, and discuss which methods are the best fit.
Walk away with a high-level strategic plan for how to conduct user research in the future, whether with us or on your own.
“The workshop was extremely helpful and homed in on things we need to focus on. It was great to have your expert insights to guide us through that.”
